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Returns

PLEASE NOTE: Due to COVID-19 safety concerns, we are unable to accept any returns until further notice.

 

Return Policy

We will always make good to correct an error - if one is made - at no cost to you. If you believe we made a mistake with your order, please contact us. If we are at fault, we will email you a prepaid shipping label to return the items. We will either correct the shipment or issue a credit. If the value of the goods to correct the error is $10 or less, we will not ship goods in order to complete the order, but will credit you for the value of the error. If the value of an error is over $10, we will fix the error by shipping the necessary goods via the original shipping method.

You have 5 business days from the day you receive the order to notify us about any mistakes, missing items, damage to your package/items, etc. After that, we will consider your shipment to be correct and your order final.

Please note:  Pictures will be required as part of our review process for missing items, damage to items/packages, incorrect items sent, etc.  Without pictures, we cannot properly review any issues and this may impact the outcome of the review. Pictures can be emailed to support@imperialtextile.com.

Please call us if you have any questions regarding returns before placing an order.

Requesting a Return Authorization

You have 10 business days from the receipt of your order to request a return.

For Orders $125 or Less in Value:

Many of our items are shipped from our manufacturer’s warehouse; therefore, we must follow the manufacturer’s return policy. For orders $125 or less - regardless of where they were shipped from - can be returned to our main Buffalo warehouse without a restocking fee. The exception is custom-made, altered, or decorated items. See below for specific details and limitations that apply to all returns.

For Orders Over $125 in Value:

We offer many leading industry brands and in many cases your order may be shipped direct from the manufacturers warehouse. We must follow the manufacturers return policy Most items are returnable for a restocking fee, but NOT all items are returnable. The restocking fee for returns start at 25%, with higher (up to 50%) restocking fees applied to some items, depending on the manufacturer. If you have any questions before you place an order, please call us for specific details.

Non-Returnable Items Include:

We will do whatever we can to accommodate a return, but we are limited by manufacturer policy. Non-Returnable items are table linens; bed linens; bath linens; items under the category “Deals”. Additional items include decorated, altered, custom-made, or any customized item. See below for specific details and limitations that apply to all returns.

In order to avoid a restocking charge or a non-returnable order situation, we recommend you place a sample order. In most cases, you can order a single item to evaluate if the item will meet your needs and to confirm color, sizing and fit. Sample orders under $125 can be returned without a restocking fee, as outlined above.

Additional Return Information and Conditions of Sale

All returns must be pre-approved. Please fill out the form above and submit it to us. Please be aware that if you send items back without prior approval or a return that does not qualify, we will not accept a delivery without a return authorization number. If we receive an unqualified return, we will contact you via email to call us, as we will need a credit card to charge return shipping to send the goods back to you. If we do not receive communication and payment for return shipping, the goods will be disposed of after 30 calendar days.

We do our best to represent the products accurately and honestly. All orders are reviewed after being placed and if a discrepancy is identified in stock availability, price, delivery options or anything else, you will be contacted promptly. Colors may vary slightly from how they are displayed on your monitor. Sizing is dependent on the manufacturer. We recommend ordering a sample to be sure, as noted above.

If you are not certain if the item you are ordering is returnable, please contact us before you purchase it.

Please note that only one coupon code may be applied to an order at a time. When returning items any credit back will be adjusted based on whether the order will still qualify for a discount. For orders that qualified for free shipping, a refund will be given in the amount of the total order value less the shipping costs.

Note: Items must be undamaged, unwashed, properly refolded and put back in original packaging with tags. Formal shirts must be unopened in their original packaging in order to be accepted for return. Your return shipment must be dated within 10 business days or it will not be accepted. We encourage you to send your returns back via a method that provides a tracking number.

Please direct any questions regarding our return policy to Customer Service at 716-856-2646.

Deals

Clearance, Flash, Overstock and other items heavily discounted in this category are not returnable.