Terms & Conditions
Due to the constant price change of cotton and increased demand for polyester, we reserve the right to change product pricing at any time. Should you place an order for product pricing we can not honor, we will notify you immediately about new pricing. Please keep in mind we are doing our best to keep pricing low and consistent; raising pricing only when we have to.
Note about sizing: We use traditional sizing methods. Some manufactures have altered sizing. Please read http://www.cnn.com/2009/HEALTH/07/10/attitudes.overweight/index.html for more information.
Please be aware that while we try to have our colors as accurate as possible online, we cannot guarantee colors match online as they may appear different on every monitor/screen. If you are concerned about a color please call customer service for more information.
Only ONE promotion/coupon code may be applied to an order at a time.
Pricing discounts: Unless otherwise stated, all coupon codes offering discounted pricing exclude prior sales. Customers with special pricing are exempt from such discounts. Product exclusions are generally stated in advance, but we reserve the right to exclude any products should we not.
Please be aware that we have just done site wide updates to better serve you. As a result, there may be incorrect pricing or other flaws present. While we believe the site is accurate we feel that you should know this. Should there be a problem with your order we will contact you and amend any issues. While we will give you the benefit of any doubts, we do reserve the right to amend your order at any time. If you have any concerns or problems please call us so we can assist you. Also, if you find any flaws or any questionable items, please call us. 1-800-870-4494. We appreciate your understanding.
We reserve the right to use certain images, that may contain your company logo, taken by our photographers in advertising campaigns, leaflets, web sites, etc. These images would only be used to help us show our product and services available. If you object to such please let us know.
Any order can be canceled before it has been processed, but please keep in mind we try to process orders as quickly as possible. Please call us at 800-870-4494 to cancel an order. You are welcome to email us, but please remember we may not receive your email in time to cancel your order before it ships and/or production begins.
Once an order has shipped it cannot be canceled. If the products are eligible to be returned, you may return them at the appropriate re-stocking fee for those products once an RMA # has been authorized.
Custom orders cannot be canceled once production has begun. This is largely because any products produced custom for you, only work for you. Depending on the stage of production your order is at, we may be able to cancel it for a cancellation fee. This fee will be based on our investment into your order. To give you an example, for any product involving your logo, we often have to get your artwork vectorized or digitized, which costs approximately $50. That fee would be passed on to you as a cancellation fee. We're not looking to make money off an order you may cancel, we just want to recoup our costs.
If you have any questions or concerns regarding your order and/or canceling it, please don't hesitate to give us a call at 800-870-4494 as we'd be happy to help you.
Art Work Fees
Digitizing fee for logo includes area 4 inches or smaller with a generous 10,000 stitch maximum. Any logos over 10,000 stitches may requite an additional fee for digitizing and embroidery. Good quality, high resolution artwork required.
Please note: Any Credit Card charges or credits will show up on your statement from imperialtextile.com.